Check the settings, whether it shows “Not Configured.”. Double-click “Biometrics” on the right panel. You have to Double-click “Windows Components” in “Administrative Templates”. Click “Computer Configuration” and proceed to “Administrative Templates.”. Go to ‘Edit Group Policy’ and find ‘Computer configuration. Press ‘Windows key + S’ and search for ‘GPEDIT.’. 
You can check and enable the biometrics by following simple steps: Your biometrics settings might change during some processes on Windows.
If reset is not working to fix the issue, then you might check the next procedure. Restart your computer to get the issue solved. Now, Click the “Get started” option on the Windows Hello tool and set a new Fingerprint to log in. Proceed to this option and remove the fingerprints. Click on ‘Sign-in options’ and find ‘Fingerprint’ options. Follow the procedure to reset the fingerprint recognition option. To troubleshoot errors with fingerprint recognition, resetting the settings might also work. If the problem is still there, then proceed to the next method. Restart and check for the issue with fingerprint error. Choose appropriate option to troubleshoot hardware error. Press ‘Windows key + R’, it will show the ‘Run’ dialogue box. Follow the steps to scan and detect any possible hardware and device issues in the system. To check the compatibility, scan hardware issues in the system. You need to check the hardware if it is compatible with the Windows Hello tool. 
This process will help you to solve the error with fingerprint. Install all pending updates, and restart your computer. In this section, look for ‘Windows Update.’. Go to ‘Settings’ and find ‘Update & Security.’. First, go to the search menu by pressing ‘Windows key + S.’. Follow these steps to install the updates manually: You need to sign in first to install the manual updates. How to fix Windows hello fingerprint not working issue on in windows 10Ĭheck for Windows Updates manually if the fingerprint function is not working in the Windows Hello tool. Now, if you are having any issues with the Windows Hello tool, then you can proceed to have mentioned solutions. Check the finger and position you used when registered for fingerprint with Windows Hello. And check the compatibility of your device with the Windows Hello service. You have to check for a fingerprint sensor or reader on your device.
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